While we are super jazzed that a dealer has given us their business it is the dealer's and/or their installer's responsibility before opening a carton to verify that the item received is the item that was ordered.
In the event that the wrong item is received, NFS Collection will immediately ship out a no charge replacement and arrange for a pickup of the unopened carton.
If when the dealer/installer opens a carton and the wrong item is in the carton, they are to immediately call NFS Collection Customer Service for a replacement. If they assemble the wrong items, NFS Collection will not issue credit or pay any related installation fees to correct.
When opening the carton, the dealer/installer must be careful if using a knife. Cuts in upholstery caused by carton knives are not a warranty item.
If a carton arrives damaged, the damage must be noted on the receiving document. If signed for in good condition, there can be no warranty claim.
We sell top quality products of all sorts, and ship nationwide.
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